Manufacturer's Warranty
Some products sold by PC.COM have extended manufacturers warranty.  This means that while the warranty period of three months may have expired, customers with products carrying extended manufacturers warranty will still be able to contact the manufacturers directly and apply for warranty services.  PC.COM will make an effort to assist the customer in applying for warranty from the manufacturers should the situation arise.

PC.COM Extended Warranty Program
PC.COM offers  extended warranty for customers wishing to purchase this service.  Extended warranty is offered on some products for an additional year after the three months original warranty is over.  Customers who purchase this service must keep their receipt in order to claim warranty during the additional year of coverage.  Customers must return the damaged item to the store before the extended warranty is over and should have a written explanation attached to the product informing the store of the problem with the product.  The Store will make every effort to issue the customer with a product of equal or similar power/speed/size and the original product will then be retained by the store.  The new product will then carry PC.COM's three months warranty only and the extended warranty on the damaged product will be null and void.

Products not covered under Warranty
Products not covered under PC.COM warranty include all inks, all software, memory modules and CPU processors.  However, PC.COM will make an effort to assist the customer in applying for manufacturers warranty if the defective product can be returned.

Information of part and serial number
Please be advised that for warranty purposes, PC.COM records the serial or part number on all parts and products sold and the number is also recorded on the sales receipt.  Any part that is returned for warranty must have its part or serial number attached to the product and must match the number on our records otherwise warranty service will be refused.

Non Defective Refund Policy
PC.COM  will issue a 85% refund on non-defective products which are returned within 5 days of purchase.  Products must be in their original package and must not show signs of usage or prior installation.  Please be advised that refund will only apply to products which have not been removed from their original packaging.  Products whose original wrappings or seals have been broken will not qualify for refund.  Customers are advised to call the store and inform us as soon as possible before the fifth day of purchase if it is determined that you have decided to return a non-defective product.  Products which have extended warranty service and are returned as non-defective will also receive 85% of the original warranty cost.